Terms & Conditions

Acceptance of these terms

• By browsing the site or booking a trek, you agree to these terms
• HeyHikers owns and operates this website and its trek services
• If you do not agree to any part of these terms, please do not use the site
• These terms apply alongside our Privacy Policy and Cancellation Policy

Eligibility

• Minimum age 16 (under 18 must book through a parent or guardian)
• You must be in reasonable physical health and disclose pre-existing conditions
• Treks above 14,000 ft require a recent (≤30 days) medical fitness certificate
• Difficult / technical treks may require prior trekking experience

Booking & payment

• Bookings confirmed only on full payment
• Payment via card, UPI, or net banking through Razorpay
• 5% GST is added at checkout
• Confirmation, kit list, and pickup details emailed within 24 hours

Inclusions & exclusions

• Included: meals on trek, group gear, certified leader, permits, first-aid, basecamp stay
• Excluded: travel to basecamp, personal gear, insurance, tips, personal expenses
• See each trek page for the exact list

Trekker responsibilities

• Provide accurate medical info and emergency contact
• Carry your personal kit (we provide group gear)
• Follow your trek leader at all times
• Respect local culture and Leave No Trace
• No drugs or alcohol on trek — violators removed without refund

Risks

• Trekking carries inherent risk: altitude sickness, falls, weather, road accidents
• We use certified leaders, oximeters, oxygen, and satellite comms — but cannot eliminate risk
• Travel insurance covering high-altitude trekking is strongly recommended

Disclaimer of warranties

• Our services are provided “as is” and “as available”
• We do not warrant that the site will be uninterrupted, error-free, or fully secure
• Trek details, dates, and prices may change and are subject to availability

Liability

• Our liability is limited to the trek amount you paid
• We are not liable for any indirect, incidental, or consequential losses
• We are not liable for force majeure, trekker negligence, or lost personal property

Indemnity

• You agree to cover any claims, losses, or costs we incur from your breach of these terms
• This includes injury or damage caused by your negligence or misconduct on a trek

Itinerary changes

• We may modify routes, shorten the trek, or evacuate early for weather, permits, or safety
• Modifications do not entitle you to a refund unless the trek is cancelled in full

Photography

• We may use trek photos and videos in marketing
• Email teamheyhikers@gmail.com before your start date to opt out

Cancellation

See our Cancellation Policy.

Intellectual property

• All site content — text, photos, logos, route maps, and design — belongs to HeyHikers
• You may not copy, reproduce, or reuse it without our written permission
• The HeyHikers name and logo may not be used without our consent

Termination

• We may suspend or end your access to the site if you breach these terms
• A trek leader may remove a trekker on safety or conduct grounds, without refund

Assignment

• You may not transfer your booking or these terms to someone else without our consent
• We may assign our rights and obligations to a successor or affiliate

Governing law

• Laws of India apply
• Disputes go to the courts at Dehradun, Uttarakhand
• Both parties attempt 30 days of good-faith negotiation first

Changes

• We may update these terms; the latest version is always on this page
• Material changes will be emailed to registered users

General

• These terms are the full agreement between you and HeyHikers for our services
• If one clause is found invalid, the rest stay in force
• Not enforcing a right once does not waive it later

Contact

Questions: teamheyhikers@gmail.comwith subject “Terms”.