Terms & Conditions

Eligibility

• Minimum age 16 (under 18 must book through a parent or guardian)
• You must be in reasonable physical health and disclose pre-existing conditions
• Treks above 14,000 ft require a recent (≤30 days) medical fitness certificate
• Difficult / technical treks may require prior trekking experience

Booking & payment

• Bookings confirmed only on full payment
• Payment via card, UPI, or net banking through Razorpay
• 5% GST is added at checkout
• Confirmation, kit list, and pickup details emailed within 24 hours

Inclusions & exclusions

• Included: meals on trek, group gear, certified leader, permits, first-aid, basecamp stay
• Excluded: travel to basecamp, personal gear, insurance, tips, personal expenses
• See each trek page for the exact list

Trekker responsibilities

• Provide accurate medical info and emergency contact
• Carry your personal kit (we provide group gear)
• Follow your trek leader at all times
• Respect local culture and Leave No Trace
• No drugs or alcohol on trek — violators removed without refund

Risks

• Trekking carries inherent risk: altitude sickness, falls, weather, road accidents
• We use certified leaders, oximeters, oxygen, and satellite comms — but cannot eliminate risk
• Travel insurance covering high-altitude trekking is strongly recommended

Liability

• Our liability is limited to the trek amount you paid
• We are not liable for force majeure, trekker negligence, or lost personal property

Itinerary changes

• We may modify routes, shorten the trek, or evacuate early for weather, permits, or safety
• Modifications do not entitle you to a refund unless the trek is cancelled in full

Photography

• We may use trek photos and videos in marketing
• Email teamheyhikers@gmail.com before your start date to opt out

Cancellation

See our Cancellation Policy.

Governing law

• Laws of India apply
• Disputes go to the courts at Dehradun, Uttarakhand
• Both parties attempt 30 days of good-faith negotiation first

Changes

• We may update these terms; the latest version is always on this page
• Material changes will be emailed to registered users

Contact

Questions: teamheyhikers@gmail.comwith subject “Terms”.